Billing & Cancellation Policy

Starter, Pro, and Elite are billed monthly in advance through Stripe. The displayed price and applicable taxes are shown before confirmation. Subscriptions renew automatically using the saved payment method until canceled.

Available upgrades, downgrades, payment-method updates, and invoices are managed through Stripe’s secure customer portal. Stripe may calculate prorations or the effective date of a plan change and will display the amount before confirmation.

You may cancel through Manage billing. Cancellation stops future renewal; access normally continues through the end of the already-paid billing period unless Stripe or applicable law requires otherwise.

Monthly subscription charges are generally non-refundable once a billing period begins. We will review duplicate charges, confirmed technical billing errors, unauthorized transactions reported promptly, and refunds required by applicable law. Submit a billing ticket with the charge date and account email.

A failed or disputed payment may place the subscription in past-due status and restrict paid features. Stripe may retry the payment or request an updated payment method. Access is restored after successful confirmation.

Applicable taxes may be added or handled according to Stripe’s checkout configuration and customer location. Stripe processes payment credentials; KR Control Tower does not store full card numbers.

Future price changes will apply prospectively and will be communicated before the affected renewal when required. Continued use after the effective date constitutes acceptance of the updated billing terms.